Shipping policy

Shipping policy

Production

Every print is made to order by our production partner, Gelato. Production normally begins soon after payment. The estimated delivery date shown at checkout includes production and transit time.

Shipping rates and delivery estimates

Available shipping methods, prices, and delivery estimates are calculated for the destination and shown at checkout before payment. Delivery estimates are not guarantees. Carrier delays, customs processing, weather, and events outside our control may affect arrival time.

Tracking

When tracking is available, Shopify will send it to the email address used for the order after the package ships. Tracking can take time to update after the label is created.

Address changes

Check the delivery address carefully before placing your order. Email cet.samoht@gmail.com immediately if a correction is needed. We cannot guarantee an address change after production or fulfillment has started, and additional costs caused by an incorrect address may be the customer's responsibility.

International orders

International orders may be subject to customs duties, import taxes, or carrier fees charged by the destination country. Unless checkout states otherwise, these charges are the recipient's responsibility.

Lost, damaged, or incorrect deliveries

If tracking shows no movement for an unusual period, the package is marked delivered but cannot be found, or the order arrives damaged or incorrect, email cet.samoht@gmail.com with your order number. For damage, include photographs of the item and packaging. We will work with the fulfillment partner and carrier to investigate and provide an appropriate replacement or refund when approved.

Split shipments

Items in the same order may be produced at different facilities and arrive in separate packages without an additional product charge.

Contact

For shipping questions, email cet.samoht@gmail.com.